Index
- What Information Do We Collect?
- How and Why We Use Your Information
- How and Why We Share Your Information
- Your Rights and Choices
- EU General Data Protection Regulation and UK Data Protection Laws – Legal Basis
- Data Security and Retention
- Changes to the Privacy Policy
- Contact Us
What Information Do We Collect?
At Cash 4 Fone, we collect personal information to enhance our services and improve user experience. This includes:
Account and Profile Information:
- Details provided during account creation (e.g., mobile number or email).
- Information from third-party services if you choose to link your account.
Purchases:
- Transaction history, payment details (excluding sensitive data), shipping address, and recipient contact information.
Customer Support Activity:
- Communication history with our support team for service improvement.
User-Generated Content:
- Any content generated or shared on our platform, such as reviews or comments.
Promotion and Event Participation:
- Information provided when participating in contests, promotions, or surveys.
Other Data:
- Additional information you provide explicitly or for disclosed purposes.
Information from Third-Party Sources:
- Data obtained from data providers, affiliate partners, marketing partners, public authorities, and other third-party services.
Information Collected Automatically:
- Device data, service usage information, location data, and data collected through cookies and similar technologies.
How and Why We Use Your Information
We use the collected information for various purposes, including:
- Account Management: Creating and managing user profiles.
- Order Fulfillment: Processing transactions, delivering products, and managing customer orders.
- Service Improvement: Analyzing usage patterns, fixing errors, and enhancing features.
- Personalization: Tailoring services and recommendations based on user preferences.
- Communication: Sending updates, notifications, and providing customer support.
- Marketing: Sending promotional communications and managing marketing preferences.
- Security and Compliance: Detecting fraud, ensuring legal compliance, and protecting user safety.
How and Why We Share Your Information
We may share your personal information with:
- Affiliates and Service Providers: Entities assisting with order fulfillment, customer support, and other services.
- Payment Processors: Handling payment transactions securely.
- Advertising and Analytics Partners: For marketing and analytics purposes.
- Third Parties Designated by You: Upon your consent or instruction.
- Business Transferees: In connection with corporate transactions.
- Legal and Regulatory Authorities: When required by law or to protect our rights.
Your Rights and Choices
As a user, you have rights regarding your personal information, including:
- Access and Deletion: Requesting access to or deletion of your personal data.
- Rectification and Restriction: Correcting inaccuracies or restricting processing under certain conditions.
- Data Portability: Receiving personal data in a structured format.
- Objecting to Processing: Objecting to processing based on legitimate interests.
- Consent Withdrawal: Withdrawing consent for processing based on consent.
- Complaint: Lodging a complaint with a supervisory authority.
EU General Data Protection Regulation and UK Data Protection Laws – Legal Basis
We process personal information based on legal grounds such as performance of contracts, legitimate interests, consent, compliance with legal obligations, and other lawful purposes.
Data Security and Retention
We employ technical and administrative measures to protect personal information and retain it as necessary for legal, operational, or security purposes.
Changes to the Privacy Policy
We reserve the right to update this Privacy Policy and will notify users of material changes.
Contact Us
For questions or concerns regarding our Privacy Policy or data practices, please contact our Data Protection Officer at privacy@cash4fone.com or via postal mail at:
Cash 4 Fone
24 New Street
Wellington
Telford
Shropshire
TF1 1NE
United Kingdom
You also have the right to contact the Irish Data Protection Commission or the UK Information Commissioner’s Office for further assistance.