General
What is Cash 4 Fone?
Cash 4 Fone founded September 2009 in Telford Shropshire. Trading as Cash4 Fone &
registered under the name of Cash 4 Fone Communication Ltd. It's registered in England
& Wales under the company number 93029820.
What does Cash 4 Fone do?
We Buy, Sell, Exchange, Repair, Unlock a range of electronics products including mobile phone,
tablet, iPad, computers & etc. We also provide BuyBack & installment services.
Selling to Cash 4 Fone online & in store
What items does Cash 4 Fone buy?
We buy mainly phone, tablet, iPad & etc online & in store. The majority phone makes we buy are
including Samsung, iPhone, Sony, Huawei, Nokia & etc.
Please note, if you are not able to find your model on
our website, please email us your model details to
Info@cash4fone.com,where we will be able to provide
you the price for your requested item.
How old do I have to be sell goods to Cash 4 Fone
online & in store?
In order, to sell any goods to Cash 4 Fone online & in
store, you must be 16 years or older.
How much would I get for my goods?
All our goods prices are set by our professional team
& take into account market trends & various
economic factors. These prices are subject to change
without notice.
Our dedicated team would check the status of your
goods, include the memory size, network, condition,
and colour & would offer you a competitive price for
your goods.
How long do I have to wait for the goods to be test
it?
In store, in order to test an item, it will take 30
minutes for each single item to be tested before the
actual payment will be made.
How can I sell my goods to Cash 4 Fone?
There are two ways, you can sell your item to Cash 4
Fone. You can either go online & search for your
model at www.cash4fone.com. Once you found your
model & placed the order online, you can post it to us
or you can drop off to one of our store.
Or you can go to our store, & sell it there straight
away.
How can I post/drop off the item to Cash 4 Fone?
It’s easy to sell your item online to Cash 4 Fone at
First you must be logged in. Once you logged
in, search for your item, chose at the checkout how to
sell your items to us, (pack & post or drop off)
to store & placed the order.
Once you have placed the ordered & decided the way
you want to sell it to us. You need to do the following.
For example, if you have already chosen to pack &
post it to us, then please post it to us as soon as
possible, so we can make the payment into your
provided bank account on same day as we received.
Once we received & processed your order & if it’s all
passed & sound we will make the payment same
day into your provided bank account. :)
Note: Please make sure, your bank account details are
correct & up to date so we can make the payment
to the correct bank account.
Or, if you chosen to drop off the item to one of our
store, then please take your item to the selected
store with all the accessories which it comes with,
including the charge, box and etc.
Write it down the order number & take your item to
selected store & once you got into the store, tell the
staff that you here to drop off an online order.
A member of the staff will check your item, & if it’s
all passed & sound, they will make the payment
same day into your provided bank account, which will
hit your bank account before midnight.
Note: You must take with you a photo id like driving
licence, passport & etc, if you are going to drop
of your items to one of our store.
For peace of mind & for safety reason, we will still pay
into your bank account, even if you decided to drop
off the item into one of our store. It means we will
not pay you cash for any online order you placed.
What’s the requirement for a new membership?
Selling to Cash 4 Fone, It’s easy & friendly. To be
Cash 4 Fone membership, & to sell your items to Cash
4 Fone for cash or exchange, we must register you to
be a full membership of Cash 4 Fone in order start
sells your item to us.
You must be at least 16 years old or older & able to
provide one of the following original ids (photo copy)
not accepted.
* Citizen Card
* UK passport
* EU passport
* Debit/Credit card
* EU driving licence
* Disabled driver permit
* Council tax/Rent book
* EU National identity card
* UK photo card driving licence
* UK photo card provisional licence
* Police / Armed Forces Warrant Card
* Utilities bill not more than 6 months old
* Bank/building society statements not more than 6
months old
How long will it take to get my money?
You will get your payment same day, once we received
& processed your order successfully. Any payment
made same day, will hit your bank account before
midnight. It's included for the order either posted to
us or drop off to our store.
Buying from Cash 4 Fone online & in store
What item/service does Cash 4 Fone sell?
Cash 4 Fone sell & provide a range of electronics
goods, including
* Sell phone
* iPad, tablets
* Phone Repairs
* Buyback service
* Phone unlocking
* Sell electronics parts
* Electronic accessories
* Laptop/desktop repair
* Spread the cost service
* And much much much more
What’s the warranty for the goods I buy from Cash 4
Fone?
All our phones, tablets & other electronics covered by
up to 9 month’s warranty.
Buying electronics, include phones, tablets & iPad
A grade: 9 Months
B grade: 6 Months
C grade: 3 Months
Repair service from Cash 4 Fone
All our Repair service covered by standard 6 Month
warranty from the date it has been Repaired from
Cash 4 Fone.
Unlocks service
We provide life time guarantee for unlock service.
For all phones unlocked, tablets and iPad, which are
done from Cash 4 Fone, you will get life time
guarantee,it means, once we unlocked your phones,
tablets or iPad, it will be unlocked life time, & it will
never get locked again for specific network.
Returning an online order
How do I return an online order?
We always make sure, that you will be satisfied with
our services as well as with our products.
If there is a problem with your purchased item, that’s
doesn’t work for you, or any service we provided like
Repair or unlock not working for you correctly,
please write it to us first at Order@cash4fone.com
(don’t forget to provide your order number in email ).
We will try to help you as much as we can to solve the
problem in first instant.
If we failed to solve the problem, alternatively, you can
also return it to us by post, for either a refund or
replacement. In order to quickly process for return,
please include a note mentioning your order number
and reason for return.
There are 2 way to get your order to us;
Post it to us
Drop off to nearest Cash 4 Fone store
Please note:
Cash 4 Fone is not responsible for any damaged or
loss that happens in transit.
Delivery Questions
How much do you charge for P&P?
There are different delivery charges for the items,
when it comes shipping to you after you have
purchased on our website.
*Part: Per item £3.50
*Phone: Per item £8.50
*Repair: Free
*Unlock: Free
*Electronic: Per item £8.50
*Accessories: Per item £2.00
How long does delivery take?
Any item that you order by 3 clocks, from Monday to
Saturday, will be dispatched same day. Any items that
ordered after 3 or over the weekend, will be
dispatched next working day.
Phone & electronic items will be dispatch as Royal
Mail Special delivery next day sign for.
Parts, Repairs & Accessories will be dispatch as Royal
Mail 48 tracked sign for.
For the unlock service, we will email you the unlock
code or let you know that the phone has been
unlocked successfully.
Shipping Questions
How do I post my order to Cash 4 Fone?
* Log in to our site www.cash4fone.com
* Create your order,the item you want to sell it to us
* Pack your item into secure padding box, include your name,order number etc.
* Go to your nearest post office & post it to from there. (Please keep shipping receipt).
How long do I have to ship the goods to Cash 4
Fone?
You have got 14 days from the date you have created
the order to reach to us the order, that’s included
weekend.
Any orders reached to us after 14 days, we will value
as new price. So it’s very important that the order
reach to us as soon as possible, after you have
created an online order.
Drop off online order to store
How does drop off to store work?
*Log in to our site www.cash4fone.com.
*Create your order,the item you want to sell it to us.
*Remove all account & password from your sell item.
*Write it down your order number & take a photocard id with you.
*Take to nearest Cash 4 Fone store, let the staff know that you are drop off an online order.
*A member of the staff will check & process your order.
If it’s all oK & sound, a bank transfer payment will be
made on same day,which will hit your bank account
before midnight.
Repair Questions
What items does Cash 4 Fone can Repair?
We repair a range of electronics goods, that’s
including phone, tablet, iPad, computer, laptop
& etc.
If there is any electronic you have got, need it Repair
& not sure, whether we can repair that item, please
get in touch with us at Info@cash4fone.com.
How can I book a Repair online?
It’s easy & quick to book a repair online
*Search your Repair & add to your basket
*Pay for the Repair online & post/drop off
to our store.
*Once the item Repaired completed successfully, you can either collect it from our store or we can ship it to your provided address.
Please note:
Cash 4 Fone is not responsible for any damaged or
loss that happens in transit.
What warranty will I get with my Repaired item?
All our Repair service comes with standard 6 months
warranty,from the date it Repaired from us.
How long does repair takes?
Most repair takes about an hour to be Repaired. But it
all depends on the repair job & part availability.
Some deep Repair takes about 6-14 days to be repair,
for example, water damaged, mother board repair
& etc.
Part
& Accessories Questions
What warranty will I get my parts & accessories
order?
All our parts come with standard 6 months warranty
& accessories come with 3 months.
Phone Unlock Questions
How does unlock works?
All unlock orders we process are go automatically, it
means, we don’t actually need the phone physically to
get it unlock. All we need the IMEI/Serial number of
the unlock requested item.
*Search & add your item to the basket
*Add the unlock item IMEI/Serial to the item & pay for the order
*Wait for the unlock code email to be send it to you once the item unlocked.
Please note:
It's your responsibility add to the checkout the correct
IMEI/Serial number of the unlock item, that you are
requesting us to be unlock.
Adding to the checkout incorrect IMEI/Serial number
can delayed the order & your item will not get unlock
& you will not be refunded, so it's very important that
at the checkout, you enter the correct IMEI/Serial
number of the unlock item into the basket.
The safest way to get the IMEI/Serial number of your
unlock item is to type in *#06# on your phone keypad
to get the right IMEI.
For tablet/iPad, you need go to the setting, about,
there in the about section, you should be able to see
serial number of the item.
How long does it takes to get unlock my phone?
It all depends on make, model & network. To check,
how long does it takes to get unlock your
phones/tablets, please visit the unlock page, search
for your unlock item & check the results there.
Will my phone/tablets/IPad to be permanent
unlocked after it's unlocked from Cash 4 Fone?
Yes, absolutely, all phones, tablets, iPad, we unlock
them permanent. It means, once it’s you unlocked
from us, you will be able to use any sim card in the
world & it will be unlocked life time unlock
guarantee.
Cash 4 Fone team
